Bill by Mail

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What is Bill by Mail?

The Bill by Mail program is an alternative payment option for customers who choose not to open a NC Quick Pass account.

Customers receive an invoice mailed to the address the vehicle is registered to through their state’s DMV.

If you do not pay in full by the due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices and may be sent to collections.

Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full.

Don’t worry about invoices in the mail and save 35% on tolls by opening a NC Quick Pass account!

How do I pay after riding on a toll road in North Carolina?

Drivers who do not wish to open a NC Quick Pass account will pay through the post-paid Bill by Mail program once they receive their invoice.

You can pay your invoice online. Here’s how:

Once you receive a Bill by Mail invoice, visit the Pay Now page
Enter the required information to pay your invoice. You can use your invoice number or license plate number
Select the Pay Invoice button
Select how you would like to pay and enter in your billing information
Confirm your information is correct
Select Pay Now

Frequent Bill by Mail customers do not have to wait to receive the invoice to pay online.

You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.

Don’t worry about invoices in the mail and save 35% on tolls by opening a NC Quick Pass account!

How do I convert from Bill by Mail to a NC Quick Pass account?

If you received an invoice in the mail, converting to a NC Quick Pass account has never been easier. Here’s how:

Visit the Pay Now page
Enter the required information to pay your invoice. You can use your invoice number or license plate number
Select the Convert to a NC Quick Pass Account button
Enter all required information
Select Pay Now

Success! You’re all set. Select the View Account button to see your new NC Quick Pass account.

I’ve already been sent a Bill by Mail invoice before; can I still open a NC Quick Pass account?

Yes. You can use that invoice to open a NC Quick Pass Account to save 35% on future tolls. Here’s how:

Visit the Pay Now page
Enter the required information to pay your invoice. You can use your invoice number or license plate number
Select the Convert to a NC Quick Pass Account button
Enter all required information
Select Pay Now

Success! You’re all set. Select the View Account button to see your new NC Quick Pass account.

Why did I receive a NC Quick Pass Bill by Mail invoice?

If your vehicle traveled on any North Carolina toll facility, you as the registered owner of the vehicle will receive an invoice in the mail. If you do not believe it is your license plate number on the Bill by Mail invoice, you may dispute the toll.

If you have a NC Quick Pass account, you may receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.

I have a NC Quick Pass account. Why did I receive a Bill by Mail invoice?

You could receive an invoice if your transponder is not detected on the toll facility and the license plate is not listed on your account. Transponders typically are not detected because they are installed improperly. Visit our installation instructions to make sure your transponder is installed correctly.

You could also receive an invoice if your transponder was deactivated due to a negative balance. If your account balance has insufficient funds, NC Quick Pass automatically suspends your account, deactivates your transponder, and notifies you by mail or email. To reinstate your NC Quick Pass account, you must pay all toll charges, processing fees and civil penalties (if applicable) and refill the balance on your account. Here’s how:

After you login to your account, go to the Payment Options section
Select the One-Time Payment button
Enter the total amount due
Select how you would like to pay and enter in your billing information
Confirm your information is correct
Select Pay Now

You could also receive an invoice if you traveled in the I-77 Express Lanes and did not meet the HOV requirements.

I have a NC Quick Pass account. Why do I have a postpaid toll charge on my account statement?

You may have seen a postpaid toll charge on your statement because your transponder was not installed correctly and more than 15% of your transactions were captured by reading your license plate instead of your transponder. Please make sure your transponder is installed correctly. If you need a new transponder, you can add one to your account. Here’s how:

After you login to your account, go to the Transponders section
Select the Add New button
Enter in your information
Select Save

We will notify you once your transponder has shipped.

You could also receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.

How do I locate previous invoices?

If you do not have a NC Quick Pass account

If you do not have an account and receive invoices in the mail, visit the Pay Now page
Search by Invoice Number and enter your invoice number and either your license plate number or ZIP code
Select the Transaction Search button

If you do have a NC Quick Pass account

After you login to your account, go to the Transactions section

I believe that I was charged incorrectly or mistakenly received an invoice — what do I do?

You can dispute a toll to NC Quick Pass within 30 days of the date of the invoice. Otherwise, you waive the right to dispute the toll(s), and the invoice must be paid by the due date.

Someone else drove my car on the toll road, and I was charged. Do I have to pay?

Yes. As the registered owner of the vehicle, you are responsible for all toll transactions unless you establish that the vehicle was leased, stolen or sold at the time of the toll. Learn more on how to dispute toll charges.

What if I don't pay my invoice?

If you do not pay your invoice in full by its due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices.

Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full.

You can pay your invoice online. Here’s how:

Visit the Pay Now page
Enter the required information to pay your invoice. You can use your invoice number or license plate number
Select the Pay Invoice button
Select how you would like to pay and enter in your billing information
Confirm your information is correct
Select Pay Now

My vehicle’s registration renewal has been suspended due to unpaid tolls. What should I do?

You must pay your outstanding balance before your registration hold is released. Here’s how:

Visit the Pay Now page
Enter the required information to pay your invoice. You can use your invoice number or license plate number
Select the Pay Invoice button
Select how you would like to pay and enter in your billing information
Confirm your information is correct
Select Pay Now

Please note that depending on the due date of your invoice, you may be subject to additional fees.

I received a notice from a collection agency regarding unpaid tolls. What should I do?

You can pay online or visit the Contact Us page for details on how to get in touch if you have additional questions. You can also work directly with the collections agency to provide payment.

I used a rental vehicle. How do I pay my invoice?

NC Quick Pass issues invoices to the registered owner of the vehicle. If you traveled on a toll facility in North Carolina in a rental vehicle, please review the rental agreement with your rental agency.

If you do not have a NC Quick Pass account

If you do have a NC Quick Pass account

Common Questions