Information Collected

NC Quick Pass (NCQP) gathers only the information necessary to collect tolls and fees for the administration of the NC Quick Pass and Bill-By-Mail programs. NCQP collects certain information from its websites in order to make them more useful to visitors; inform visitors of offers, programs, events and activities; and to consider ways on how to improve its operations and systems.

The websites may collect and store certain information about your visit automatically. This information is not personally identifiable and includes the visitor’s operating system, browser, domain name and the specific websites that a visitor may access. This information is used to improve the websites.

NCQP limits access to information collected from its websites to those staff members who require the information to carry out their business functions and to other transportation business units within the North Carolina Department of Transportation. Staff members are educated about practices and policies to safeguard that information, and those policies are enforced carefully. In addition, information is collected only from visitors who voluntarily provide it. Visitors may decline the use of their personally identifiable information.

NCQP has no intention of collecting personally identifiable information from children, including names, addresses, telephone numbers or email addresses. Children are asked not to submit such information. If a child has provided NCQP with personally identifiable information, the child’s parent should request the removal of the child’s information from existing files.


Personally identifying information will not be disclosed to third parties without consent except as permissible by law and the policies of NCQPN.C. Turnpike Authority, and the entities providing NC Quick Pass services.

NCQP is committed to safeguarding your privacy online. NCQP makes all reasonable efforts to maintain information collected from its websites accurately and securely. Personal information is disclosed only as required by the North Carolina Public Records Law (N.C. Gen. Stat. § 132).

NCQP also is committed to ensuring that you can conduct online business with the us securely and confidently. Therefore, your online transactions and personal financial information is protected with appropriate security safeguards. Personal information transmissions, including payment information, will be encrypted by SSL technology.

In addition, third parties that support NCQP must agree to safeguard personal information in the same manner. Only third parties that require information collected from the websites in order to support NCQP are provided with such information.

NCQP does not rent, sell or exchange information submitted to its websites, and use of such information is restricted to official agency business, research and marketing purposes.

Payment Card Industry Data Security

All NCQP data and payment processing contractors must adhere to the Payment Card Industry Data Security Standard (PCI DSS). The contractors are responsible for the security of all data in its possession. The data may only be used to assist NCQP for uses specifically authorized by the laws of the United States or the State of North Carolina.

To the extent that payment card information, including primary account numbers, are subject to the Payment Card Industry Data Security Standards (PCI DSS) for the provision of services, ALL NCQP data Contractors are demonstrably PCI DSS certified as compliant, and must maintain compliance status as long as under binding agreement to provide payment facilitation services to NCQP.


NCQP may store some information on a visitor’s computer in the form of a “cookie” or similar file. These files allow NCQP to tailor its websites to reflect the visitors listed or historical preferences. Most Internet browsers notify a visitor when a cookie or similar file is stored and allows the visitor to erase or block such files, according to the browser’s instructions. In addition, the websites use “temporary cookies” to track user navigation in order to make the portal experience more useful. A temporary cookie is erased when the visitor closes the Internet browser.



If you send NCQP an email, the information may be used to respond to your inquiry. Email correspondence, like mailed correspondence, may become a North Carolina Public Record and may therefore be subject to disclosure under the North Carolina Public Records Law (N.C. Gen. Stat. § 132).


Privacy Policy Changes

Changes to our websites may necessitate changes to this privacy statement. NCQP will post notifications of changes to the privacy statement on its website in the “What’s New” section. The information contained in this privacy statement applies to NCQP websites only. You should review the individual privacy statements at any linked site that you visit.

If you have any questions about these privacy policies, please contact us at


Content Accuracy Statement

While every effort is made to ensure the accuracy of the information presented on the websites, visitors may wish to contact NCQP to confirm that the information is current and accurate.

For your convenience, the websites provide links to other sites; however, NCQP is not responsible for the content or privacy practices of those websites.

In addition, NCQP may sometimes provide information regarding or quotations from statutes or regulations promulgated by North Carolina, the United States, or other states. NCQP is not liable for syntax errors, typographical errors, misquotes, or omissions that may appear in any and all referenced or quoted statutes and regulations referenced on any NCQP websites. Furthermore, it is the responsibility of the user to confirm the language of any and all statutes and regulations referenced on any NCQP websites with the actual text of the law. 

Disclaimer Statement

NCQP provides information on its websites for the benefit of North Carolina’s citizens and visitors. The information contained on the websites is not all-inclusive and may not meet the needs of everyone. The sites also may experience functional deficiencies periodically.

NCQP is committed to providing quality service to its customers and makes every attempt to ensure the accuracy and reliability of the data contained on these sites. Changes in circumstances after the time of publication, however, may impact the quality and accuracy of the information. Confirmation of any information should be sought from the originating bodies or departments providing the information.

NCQP websites contain links to other websites not directly affiliated with NCQP. NCQP does not endorse any linked sites nor does it assume any responsibility for the content of those sites.

Dispute Resolution / Governing Law

Any litigation or other dispute resolution arising out of or relation to this Privacy Policy will take place in the Eastern District of North Carolina, and you and NCQP hereby consent to the personal jurisdiction of and exclusive venue in the state and federal courts within that District with respect to any such litigation or dispute resolution. This Privacy Policy will be governed and construed in accordance with the laws of the United States and the State of North Carolina, specifically including The Privacy Act of 1974 and North Carolina General Statutes Chapters 14, 58, 75, 132, and 143B.

Last updated Jun. 12, 2023