NC Quick Pass is the N.C. Turnpike Authority’s all-electronic toll-collection program that offers drivers two ways to pay for tolls: a  prepaid transponder or the post-paid Bill by Mail program.

A prepaid transponder is the easiest and most cost-effective way to pay tolls. Using a prepaid transponder provides drivers a 35% discount on North Carolina tolls and allows you to pay tolls in up to 19 states.

Drivers who do not wish to open an account will pay through the post-paid Bill by Mail program. Under this program, the registered owner of the vehicle receives an invoice in the mail at the higher Bill by Mail rate.

A NC Quick Pass account automatically deducts tolls from a prepaid balance using a transponder and provides drivers a 35% discount on tolls in North Carolina and works in 19 states. 

Opening a NC Quick Pass account has never been easier. Here’s how:  

If you do not have an invoice 
  • Visit the Account Options page to decide which account is best for you 
  • Select Open an account under your preferred account type 
  • Enter all required information 
  • Select Pay Now

Success! You’re all set. Select the View Account button to see your new NC Quick Pass account.  

If you have an invoice 
  • Visit the Pay Now page    
  • Enter the required information to pay your invoice. You can use your invoice number or license plate number 
  • Select the Convert to a NC Quick Pass Account button  
  • Enter all required information 
  • Select Pay Now   

Success! You’re all set. Select the View Account button to see your new NC Quick Pass account. 

You can also open an account calling or visiting a customer service center. Visit the Contact Us page for details. 

Once you have opened your account, you can manage your account information, update or change your payment information, track usage, download statements, or make payments. 

No, you only need to provide NC Quick Pass with information on vehicles that you will use with your transponder. However, any vehicles that are not registered to the account that travel on North Carolina toll roads are not eligible for NC Quick Pass toll discounts and will be charged the Bill by Mail toll rate.

Depending on your account type, the NC Quick Pass has the following balance minimums:

Account TypePrepaid Toll Balance Requirement
Personal account$20 for the first two transponders
$10 for each additional transponder (up to 10)
Business account$20 for each transponder
HOV only accountNot required (only valid in the I-77 Express Lanes)

There are a few situations where fees may be applied:

  • An account that has not been active in 24 months
  • Quarterly mailed statement (if selected)
  • Returned check for insufficient funds
  • I-toll due to transponder failure

The following table shows fees that could be applied to your personal or business account if appropriate:

Fee

Amount

Description

Inactive account

$1 per month

Applicable after 24 months of no toll travel.

Quarterly mailed statement

$5 per statement

Applicable if customer selected this method during sign-up process. Free email option is available.

Returned check

$25 per check

Applicable if customer’s check is returned due to insufficient funds.

I-toll

$5 per month

Fee is charged through license plate identification due to a failure to read the vehicle’s transponder.

Customers receiving these monthly charges should contact us or visit a customer service center to verify the vehicle’s transponder is installed and operating properly.

If the I-toll license plate transactions exceed 15% of the total monthly toll transactions, the account may be charged $5 per month.

There are also potential fees for invoices that are not paid by the due date.

NC Quick Pass offers three types of accounts: personal, business and HOV only.

Personal accounts

Personal accounts can have up to 10 vehicles/transponders associated with them. Customers may use the I-77 Express Lanes toll-free when the High Occupancy Vehicle (HOV) requirement has been met, defined as three or more people in the car, and the user has set their HOV status. This may be done either immediately with the flip of a switch on the NC Quick Pass Flex transponder or with any of our other transponders along with the NC Quick Pass app or website at least 15 minutes prior to travel. For travel in the I-77 Express Lanes without a set HOV status and on other North Carolina toll facilities, tolls will be deducted from your prepaid balance at the discounted NC Quick Pass toll rate. 

Business accounts

Business accounts can have an unlimited number of vehicles/transponders per account. Each vehicle, however, must be equipped with a transponder.  Customers may use the I-77 Express Lanes toll-free when the High Occupancy Vehicle (HOV) requirement has been met, defined as three or more people in the car, and the user has set their HOV status. This may be done either immediately with the flip of a switch on the NC Quick Pass Flex transponder or with any of our other transponders along with the NC Quick Pass app at least 15 minutes prior to travel. For travel in the I-77 Express Lanes without a set HOV status and on other North Carolina toll facilities, tolls will be deducted from your prepaid balance at the discounted NC Quick Pass toll rate. 

HOV only accounts

The HOV only account is for drivers who only plan to use the I-77 Express Lanes toll-free with three or more people in the vehicle. This account cannot be used to pay tolls anywhere. HOV only accounts are limited to one vehicle and one NC Quick Pass Sticker transponder per account. HOV only account holders may travel toll-free in the I-77 Express Lanes when the HOV requirement has been met, defined as three or more people in the car, and the user has set their HOV status through the NC Quick Pass app 15 minutes prior to travel. HOV only account holders who travel in the I-77 Express Lanes without setting HOV status or travel on other North Carolina toll facilities will be invoiced through the Bill by Mail program at the Bill by Mail toll rate. ​​ 

Use of this account type is for any person or business that has the need to register more than 10 vehicles/transponders. Business accounts can have an unlimited number of vehicles and transponders per account. Each vehicle, however, must be equipped with a transponder.

The full list of partner agencies can be found on the Where NC Quick Pass Works page.

Your credit card or bank account (ACH) is charged automatically when your account drops below the threshold amount. The amount varies depending on whether the account is personal or business and the number of transponders associated with it. 

NC Quick Pass evaluates the toll usage on the account after the first 30 days from the account opening date and adjusts the minimum balance. After the initial 30 days, NC Quick Pass automatically adjusts the minimum balance amount quarterly, based on average monthly toll usage. 

The replenishment amount is the amount your credit card or bank account is charged automatically when your account balance drops below the threshold amount.  

The threshold amount is the required minimum balance of prepaid tolls on your account before a refill is triggered to keep your account from going negative.

Customers who use Google Chrome, Safari and Microsoft Edge will have the best user experience.

All contact options are listed on the Contact Us page.

If you have contacted us through one of our online contact us forms, this means you have created a case and will receive a case ID number. You can check the status and details of your case. Here’s how: 

If you have a NC Quick Pass account 
  • After you login to your account, go to the Contact section  
  • Under History, your case ID (Inquiry ID) will be listed. Tap on the case to see the details of your case 
  • Check the Comment section of your case to see responses from us 

You will receive an alert when your case is created and once we have responded. 

If you do not have a NC Quick Pass account 
  • If you do not have an account and receive invoices in the mail, visit the Pay Now page  
  • Search by Invoice Number and enter your invoice number and either your license plate number or ZIP code 
  • Select the Contact Us button 
  • Under History, your case ID (Inquiry ID) will be listed. Tap on the case to see the details of your case 
  • Check the Comment section of your case to see responses from us 
Common Questions

Most Popular Questions

Bill by Mail

Bill by Email

NC Quick Pass 101

Updating Your Account

Transponders

Travel & Safety

I-77 Express Lanes

HOV

App Help