Updating Your Account

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Login to your NC Quick Pass account using your username and password. Select the Remember Me checkbox to save your username for next time.

If you already have an account, but don’t have a username and password, you can set up your login credentials.

If you don’t have a NC Quick Pass account, start saving 35% on tolls and open an account!

How do I update my personal information?

After you login to your account, you can update your personal information in the Profile section. Here’s how:

Through the website

Go to the Profile section
To make an update, select the pencil icon to edit
To add new or additional information, select the Add New button and choose what you would like to add

In the NC Quick Pass app

Go to the Profile section
Under the General Information tab
Select Edit to make an update
To add new or additional information, select the Add New button and choose what you would like to add
Under the Security tab
To update the Security section, select the pencil icon

To update your Security Questions, select Edit.

How do I view my transactions and toll charges?

After you login to your account, go to the Transactions section.

How do I locate previous statements and invoices?

After you login to your account, go to the Statements & Invoices section.

Statements are available to view online for two years.

How can I receive email statements instead of mailed statements?

After you login to your account, you can choose to receive email statements in the Profile section. Here’s how:

Through the website

Go to the Profile section.
Find the Statements section on the Profile page
Select the Email Statements option button to start receiving email statements

In the NC Quick Pass app

Go to the Profile section
Under the General Information tab
Select Edit to make an update
Find the Statements section on the Profile page
Select the Email Statements option button to start receiving email statements

How do I update my payment method on my account?

After you login to your account, go to the Payment Options section.

To make an update, select the pencil icon to update your current credit card or bank account information
To add new or additional information, select the Add New button

How do I add funds to my account?

After you login to your account, go to the Payment Options section.

Select the One-Time Payment button
Enter the amount of funds you would like to add
Select how you would like to pay and enter in your billing information
Confirm your information is correct
Select Pay Now

How do I set up automatic payments on my account?

In your account, if you have a credit card or bank account listed under Payment Options, automatic payments are already set up. No further action is needed.

If you don’t, you will need to add payment information to your account. Here’s how:

After you login to your account, go to the Payments Options section
Select the Add New button and choose what you would like to add
After a debit card or bank account is added, funds will be automatically added to your account

What happens if I don’t have enough funds available for an automatic payments?

It is important to keep your credit information current so that enough funds are available to refill your account. If you don’t have enough funds, future tolls will be invoiced at the higher Bill by Mail rate.

After you login to your account, you can update your payment information in the Payment Options section.

What if I forget to make a payment?

If you do not pay your invoice in full by its due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices.

Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full.

You can easily make a payment online. Here’s how:

If you have a NC Quick Pass account

After you login to your account, go to the Payment Options section
Enter the amount of funds you would like to add
Select how you would like to pay and enter in your billing information
Confirm your information is correct
Select Pay Now

For future payments, add a credit card or bank account information to your account to set up automatic payments by clicking the Add New button in the Payment Options section.

If you do not have a NC Quick Pass account

If you do not have an account and receive invoices in the mail, visit the Pay Now page
Enter the required information to pay your invoice. You can use your invoice number or license plate number
Select the Pay Invoice button
Select how you would like to pay and enter in your billing information
Confirm your information is correct
Select Pay Now

Please note that depending on the due date of your invoice, you may be subject to additional fees.

You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.

What if my NC Quick Pass account runs out of money?

If your account reaches a negative balance, you will be notified, and your account will be suspended. (Additional toll charges will be invoiced and mailed through the Bill by Mail program.)

To reinstate your NC Quick Pass account, you must pay all toll charges, processing fees and civil penalties (if applicable) and refill the balance on your account. Here’s how:

After you login to your account, go to the Payment Options section
Select the One-Time Payment button
Enter the total amount due
Select how you would like to pay and enter in your billing information
Confirm your information is correct
Select Pay Now

For future payments, add a credit card or bank account information to your account to set up automatic payments by clicking the Add New button in the Payment Options section.

What if I change vehicles or license plates?

You must update your account with any changes to your vehicle or license plate information before using a toll road again to avoid potential charges. Here’s how:

After you login to your account, go to the Vehicles section
Update an existing vehicle by selecting your vehicle information and selecting the Edit button
To add a new vehicle, select the Add New button and enter in your information

How do I add a vehicle to my account?

After you login to your account, go to the Vehicles section.

Select the Add New button
Enter in your information
Select Save

How do I use a rental vehicle on my account?

After you login to your account, go to the Vehicles section.

Select the Add New button
Enter in your information
While entering your information, tap the Temporary vehicle toggle button
Select the Start Date / Time and End Date / Time
Select Save

Once the temporary vehicle is no longer being used on the account, please make sure to remove it.

How do I add a transponder to my account?

After you login to your account, go to the Transponders section.

Select the Add New button
Enter in your information
Select Save

We will notify you once your transponder has shipped.

How can I receive text notifications for my account?

After you login to your account, you can choose to receive text notifications in the Profile section. Here’s how:

Through the website

Go to the Profile section.
Select the pencil icon next to Phone Type for your primary phone number
Update your Phone Type to Mobile
Select the check box to opt-in to receive texts
Select Save

You will receive a text to confirm your phone number. Reply YES to start receiving account alerts and updates.

In the NC Quick Pass app

Go to the Profile section
Under the General Information tab
Select Edit to make an update
Update your Phone Type to Mobile
Select the check box to opt-in to receive texts
Select Save

You will receive a text to confirm your phone number. Reply YES to start receiving account alerts and updates.

Additional Names on Account cannot opt-in to receive text message notifications.

How can I receive email notifications for my account?

After you login to your account, you can choose to receive email notifications in the Profile section. Here’s how:

Through the website

Go to the Profile section
Select the pencil icon next to Email Address for your primary email
Select the check box to opt-in to receive email notifications
Enter your current password
Select Save to start receiving email notifications

In the NC Quick Pass app

Go to the Profile section
Under the General Information tab
Select Edit to make an update
Select the check box to opt-in to receive email notifications
Select Save to start receiving email notifications

Additional Names on Account cannot opt-in to receive email notifications.

What is my PIN used for?

Your PIN is used for the automated phone system to make NC Quick Pass account updates.

How do I reset my PIN?

After you login to your account, you can reset your PIN in the Profile section. Here’s how:

Through the website

Go to the Profile section
Select the pencil icon next to PIN
Enter your new 4-digit PIN
Select Save

In the NC Quick Pass app

Go to the Profile section
Under the Security tab
- Select the pencil icon next to PIN
- Enter your new 4-digit PIN
- Select Save

How do I close my account?

We’re sorry to see you go. You’ll need to contact us online to close your account. Here’s how:

After you login to your account, go to the Contact section
Fill out the contact form and let us know you would like to close your account
Select Send

Once you fill out the contact form, this means you have created a case and will receive a case ID number. You can check the status and details of your case in the Contact section under History.

Through the website

In the NC Quick Pass app

Through the website

In the NC Quick Pass app

If you have a NC Quick Pass account

If you do not have a NC Quick Pass account

Through the website

In the NC Quick Pass app

Through the website

In the NC Quick Pass app

Through the website

In the NC Quick Pass app

Common Questions