Login to your NC Quick Pass account using your username and password. Select the Remember Me checkbox to save your username for next time.

If you already have an account, but don’t have a username and password, you can set up your login credentials. 

If you don’t have a NC Quick Pass account, start saving 35% on tolls and open an account! 

After you login to your account, you can update your personal information in the Profile section. Here’s how: 

Through the website 
  • Go to the Profile section 
  • To make an update, select the pencil icon to edit 
  • To add new or additional information, select the Add New button and choose what you would like to add 
In the NC Quick Pass app 
  • Go to the Profile section 
  • Under the General Information tab 
  • Select Edit to make an update 
  • To add new or additional information, select the Add New button and choose what you would like to add 
  • Under the Security tab 
  • To update the Security section, select the pencil icon 

To update your Security Questions, select Edit. 

After you login to your account, go to the Transactions section. 

After you login to your account, go to the Statements & Invoices section. 

Statements are available to view online for two years. 

After you login to your account, go to the Payment Options section.  

  • To make an update, select the pencil icon to update your current credit card or bank account information 
  • To add new or additional information, select the Add New button 

After you login to your account, go to the Payment Options section.  

  • Select the One-Time Payment button 
  • Enter the amount of funds you would like to add 
  • Select how you would like to pay and enter in your billing information 
  • Confirm your information is correct 
  • Select Pay Now 

In your account, if you have a credit card or bank account listed under Payment Options, automatic payments are already set up. No further action is needed.  

If you don’t, you will need to add payment information to your account. Here’s how: 

  • After you login to your account, go to the Payments Options section 
  • Select the Add New button and choose what you would like to add 
  • After a debit card or bank account is added, funds will be automatically added to your account 

It is important to keep your credit information current so that enough funds are available to refill your account. If you don’t have enough funds, future tolls will be invoiced at the higher Bill by Mail rate. 

After you login to your account, you can update your payment information in the Payment Options section. 

If you do not pay your invoice in full by its due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following invoices. 

Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full. 

You can easily make a payment online. Here’s how: 

If you have a NC Quick Pass account 
  • After you login to your account, go to the Payment Options section 
  • Enter the amount of funds you would like to add  
  • Select how you would like to pay and enter in your billing information  
  • Confirm your information is correct  
  • Select Pay Now 

For future payments, add a credit card or bank account information to your account to set up automatic payments by clicking the Add New button in the Payment Options section. 

If you do not have a NC Quick Pass account 
  • If you do not have an account and receive invoices in the mail, visit the Pay Now page   
  • Enter the required information to pay your invoice. You can use your invoice number or license plate number 
  • Select the Pay Invoice button  
  • Select how you would like to pay and enter in your billing information 
  • Confirm your information is correct  
  • Select Pay Now 

Please note that depending on the due date of your invoice, you may be subject to additional fees 

You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.  

If your account reaches a negative balance, you will be notified, and your account will be suspended. (Additional toll charges will be invoiced and mailed through the Bill by Mail program.)  

To reinstate your NC Quick Pass account, you must pay all toll charges, processing fees and civil penalties (if applicable) and refill the balance on your account. Here’s how: 

  • After you login to your account, go to the Payment Options section 
  • Select the One-Time Payment button 
  • Enter the total amount due 
  • Select how you would like to pay and enter in your billing information 
  • Confirm your information is correct 
  • Select Pay Now 

For future payments, add a credit card or bank account information to your account to set up automatic payments by clicking the Add New button in the Payment Options section. 

You must update your account with any changes to your vehicle or license plate information before using a toll road again to avoid potential charges. Here’s how: 

  • After you login to your account, go to the Vehicles section 
  • Update an existing vehicle by selecting your vehicle information and selecting the Edit button 
  • To add a new vehicle, select the Add New button and enter in your information 

After you login to your account, go to the Vehicles section. 

  • Select the Add New button 
  • Enter in your information 
  • Select Save 

After you login to your account, go to the Vehicles section. 

  • Select the Add New button 
  • Enter in your information 
  • While entering your information, tap the Temporary vehicle toggle button 
  • Select the Start Date / Time and End Date / Time 
  • Select Save 

Once the temporary vehicle is no longer being used on the account, please make sure to remove it. 

After you login to your account, go to the Transponders section. 

  • Select the Add New button 
  • Enter in your information 
  • Select Save 

 We will notify you once your transponder has shipped.  

After you login to your account, you can sign up to receive text notifications in the Profile section. Here’s how: 

 Through the website 
  • Go to the Profile section. 
  • Select the pencil icon next to Phone Type for your primary phone number 
  • Update your Phone Type to Mobile 
  • Select the check box to opt-in to receive texts 
  • Select Save 

You will receive a text to confirm your phone number. Reply YES to start receiving account alerts and updates. 

In the NC Quick Pass app 
  • Go to the Profile section 
  • Under the General Information tab 
  • Select Edit to make an update 
  • Update your Phone Type to Mobile 
  • Select the check box to opt-in to receive texts 
  • Select Save 

You will receive a text to confirm your phone number. Reply YES to start receiving account alerts and updates. 

Additional Names on Account cannot opt-in to receive text message notifications. 

We’re sorry to see you go. You’ll need to contact us online to close your account. Here’s how: 

  • After you login to your account, go to the Contact section 
  • Fill out the contact form and let us know you would like to close your account 
  • Select Send 

Once you fill out the contact form, this means you have created a case and will receive a case ID number. You can check the status and details of your case in the Contact section under History. 

Common Questions

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Bill by Mail

Bill by Email

NC Quick Pass 101

Updating Your Account

Transponders

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I-77 Express Lanes

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