Most Popular Questions
What is NC Quick Pass?
NC Quick Pass is the N.C. Turnpike Authority’s all-electronic toll-collection program for the Triangle Expressway, Monroe Expressway and I-77 Express Lanes that offers drivers two ways to pay for tolls: a prepaid NC Quick Pass account or receive a toll invoice in the mail.
A NC Quick Pass account is the easiest and most cost-effective way to pay tolls. Customers with a NC Quick Pass account save 35% on tolls in North Carolina and can pay tolls in 19 states. Customers with an accepted out of state transponder can also receive the 35% discount on tolls in North Carolina. Sign up for a NC Quick Pass today!
Drivers who do not wish to open an account will receive their invoice in the mail addressed to the registered owner of the vehicle o at the higher rate. Customers can pay online at any time.
Toll invoices are an alternative payment option for customers who choose not to open a NC Quick Pass account.
Customers receive a toll invoice in the mail addressed to the vehicle registered through their state’s DMV.
If you do not pay in full by the due date, the unpaid toll transactions will be subject to processing fees and civil penalties on following toll invoices and may be sent to collections.
Failure to pay tolls, processing fees and civil penalties is grounds for a vehicle registration hold through the DMV. The registration hold will not be released until the balance is paid in full.
NC Quick Pass offers multiple payment options for your toll travel. The easiest way to pay is on the NC Quick Pass website.
Don’t worry about invoices in the mail and save 35% on tolls by opening a NC Quick Pass account!
Drivers who do not wish to open a NC Quick Pass account will receive a toll invoice at a higher rate in the mail.
You can pay your toll invoice online. Here’s how:
- Once you receive a toll invoice in the mail, visit the Pay Now page
- Enter the required information to pay your invoice. You can use your invoice number or license plate number
- Select the Pay Invoice button
- Select how you would like to pay and enter in your billing information
- Confirm your information is correct
- Select Pay Now
Customers who frequently receive a toll invoice in the mail do not have to wait to receive the invoice to pay online.
You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.
Don’t worry about invoices in the mail and save 35% on tolls by opening a NC Quick Pass account!
You could receive a toll invoice if your transponder is not detected on the toll facility and the license plate is not listed on your account. Transponders typically are not detected because they are installed improperly. Visit our installation instructions to make sure your transponder is installed correctly.
You could also receive an invoice if your transponder was deactivated due to a negative balance. If your account balance has insufficient funds, NC Quick Pass automatically suspends your account, deactivates your transponder, and notifies you by mail or email. To reinstate your NC Quick Pass account, you must pay all toll charges, processing fees and civil penalties (if applicable) and refill the balance on your account. Here’s how:
- After you login to your account, go to the Payment Options section
- Select the One-Time Payment button
- Enter the total amount due
- Select how you would like to pay and enter in your billing information
- Confirm your information is correct
- Select Pay Now
You could also receive an invoice if you traveled in the I-77 Express Lanes and did not meet the HOV requirements.
Yes. 24/7 roadside assistance is available on all toll facilities in North Carolina. Dial *HP for assistance from the Incident Management Assistance Patrol Program.
All contact options are listed on the Contact Us page.
If you have contacted us through one of our online contact us forms, this means you have created a case and will receive a case ID number. You can check the status and details of your case. Here’s how:
If you have a NC Quick Pass account
- After you login to your account, go to the Contact section
- Under History, your case ID (Inquiry ID) will be listed. Tap on the case to see the details of your case
- Check the Comment section of your case to see responses from us
You will receive an alert when your case is created and once we have responded.
If you do not have a NC Quick Pass account
- If you do not have an account and receive invoices in the mail, visit the Pay Now page
- Search by Invoice Number and enter your invoice number and either your license plate number or ZIP code
- Select the Contact Us button
- Under History, your case ID (Inquiry ID) will be listed. Tap on the case to see the details of your case
- Check the Comment section of your case to see responses from us