Most Popular Questions

NC Quick Pass is the N.C. Turnpike Authority’s all-electronic toll-collection program for the Triangle Expressway, Monroe Expressway and I-77 Express Lanes that offers drivers two ways to pay for tolls: a prepaid NC Quick Pass  transponder  account or the post-paid Bill by Mail program. 

A NC Quick Pass account is the easiest and most cost-effective way to pay tolls. Customers with a NC Quick Pass account save 35% on tolls in North Carolina and can pay tolls in up to 19 states. Customers with an accepted out of state transponder can also receive the 35% discount on tolls in North Carolina. Sign up for a NC Quick Pass today! 

Drivers who do not wish to open an account will pay through the post-paid Bill by Mail program. Under this program, the registered owner of the vehicle receives an invoice in the mail at the higher Bill by Mail rate. Customers can pay online at any time.   

If your vehicle traveled on any North Carolina toll facility, you as the registered owner of the vehicle will receive an invoice in the mail. If you do not believe it is your license plate number on the Bill by Mail invoice, you may dispute the toll. 

If you have a NC Quick Pass account, you may receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.

You could receive an invoice if your transponder is not detected on the toll facility and the license plate is not listed on your account. Transponders typically are not detected because they are installed improperly. Visit our installation instructions to make sure your transponder is installed correctly. 

You could also receive an invoice if your transponder was deactivated due to a negative balance. If your account balance has insufficient funds, NC Quick Pass automatically suspends your account, deactivates your transponder, and notifies you by mail or email.  To reinstate your NC Quick Pass account, you must pay all toll charges, processing fees and civil penalties (if applicable) and refill the balance on your account. Here’s how: 

• After you login to your account, go to the Payment Options section 
• Select the One-Time Payment button 
• Enter the total amount due 
• Select how you would like to pay and enter in your billing information 
• Confirm your information is correct 
• Select Pay Now 

You could also receive an invoice if you traveled in the I-77 Express Lanes and did not meet the HOV requirements.

Drivers who do not wish to open a NC Quick Pass account will pay through the post-paid Bill by Mail program once they receive their invoice.   

You can pay your invoice online. Here’s how: 

• Once you receive a Bill by Mail invoice, visit the Pay Now page   
• Enter the required information to pay your invoice. You can use your invoice number or license plate number 
• Select the Pay Invoice button  
• Select how you would like to pay and enter in your billing information 
• Confirm your information is correct  
• Select Pay Now 

Frequent Bill by Mail customers do not have to wait to receive the invoice to pay online. 

You can also make a payment by calling the customer service center, paying in person, or mailing a check or money order. Please do not mail cash. Visit the Contact Us page for details on how to get in touch.  

Don’t worry about invoices in the mail and save 35% on tolls by opening a NC Quick Pass account!

You may have seen a postpaid toll charge on your statement because your transponder was not installed correctly and more than 15% of your transactions were captured by reading your license plate instead of your transponder. Please make sure your transponder is installed correctly. If you need a new transponder, you can add one to your account. Here’s how: 

• After you login to your account, go to the Transponders section 
• Select the Add New button 
• Enter in your information 
• Select Save 

We will notify you once your transponder has shipped. 

You could also receive an invoice if you traveled in the I-77 Express and did not meet the HOV requirements.

Yes. 24/7 roadside assistance is available on all toll facilities in North Carolina. Dial *HP for assistance from the Incident Management Assistance Patrol Program.

All contact options are listed on the Contact Us page.

If you have contacted us through one of our online contact us forms, this means you have created a case and will receive a case ID number. You can check the status and details of your case. Here’s how: 

If you have a NC Quick Pass account 

• After you login to your account, go to the Contact section  

• Under History, your case ID (Inquiry ID) will be listed. Tap on the case to see the details of your case 
• Check the Comment section of your case to see responses from us 

You will receive an alert when your case is created and once we have responded. 

If you do not have a NC Quick Pass account 

• If you do not have an account and receive invoices in the mail, visit the Pay Now page  
• Search by Invoice Number and enter your invoice number and either your license plate number or ZIP code 
• Select the Contact Us button 
• Under History, your case ID (Inquiry ID) will be listed. Tap on the case to see the details of your case 
• Check the Comment section of your case to see responses from us