Dispute a Toll
NC Quick Pass wants to get it right every time, but when we don’t, we want to fix it. Our customers can dispute any toll transaction on a toll facility in North Carolina. To avoid liability, additional fees and penalties, disputes must be submitted within 30 days of the date on the NC Quick Pass statement or toll invoice. After 30 days, the customer waives their right to dispute any and all tolls listed on the statement or invoice.
Follow these steps to dispute a toll
1. Select contact us options from the contact us page
2. Select the Login button if you have an NC Quick Pass account. Select the Look up your invoice button to enter invoice information.
3. Follow the prompts to select your inquiry type, comments, upload any relevant documents and submit the Contact Us form.
If you would like to dispute a toll in person, please fill out the toll dispute form and bring it to the customer service center closest to you.
Out-of-state disputes
If you would like to dispute tolls charged outside of North Carolina please contact the appropriate agency in that state.