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Personal/Business Accounts

    • What is an NC Quick Pass transponder account?

      A transponder account is a pre-paid account used for all electronic toll collection. It is one way to pay for driving on North Carolina toll facilities. (Bill by Mail is another method to pay for tolls in North Carolina.) 

      Drivers can sign up for a transponder from NC Quick Pass and set up a pre-paid personal or business account to receive up to a 35 percent discount off the Bill by Mail rate and have the ability to set High Occupancy Vehicle (HOV) status in the I-77 Express Lanes with the NC Quick Pass E-ZPass Flex transponder or any NC Quick Pass transponder using the NC Quick Pass HOV App or website. 

      If drivers do want a pre-paid transponder account used to pay tolls in North Carolina and only plan to use the I-77 Express Lanes toll-free with three or more people in the vehicle, they are able to sign up for an HOV account. Drivers with an HOV account must set HOV status through the NC Quick Pass HOV App or website to travel toll-free in the I-77 Express Lanes when the occupancy requirement is met. The HOV account cannot be used to pay for tolls on the I-77 Express Lanes or on other North Carolina toll roads.​

      Choose the NC Quick Pass transponder option that best fits your travel needs.

    • How does an NC Quick Pass transponder account work?

      When a vehicle with an NC Quick Pass transponder passes through a toll gantry on a North Carolina toll facility, radio frequency readers automatically deduct the toll payment from the associated pre-paid account.

      Users can receive free monthly email statements listing their toll usage and account balance, or they can have quarterly statements mailed to them for $5 per statement.

      A transponder account also makes it easier to check toll expenses and account balances or make payments online or by phone.

    • How do I sign up for an NC Quick Pass account?

      Signing up for an NC Quick Pass account is quick and easy through the NC Quick Pass online application. You can also call 877-7MY-PASS (877-769-7277), visit an NC Quick Pass Customer Service Center or download an application and send it to an NC Quick Pass Customer Service Center.

      If you signed up online, over the phone or by mail or fax, you will receive your NC Quick Pass transponder in the mail within five to seven business days.

      Once you have opened your account, you can use the NC Quick Pass website to manage your account information, update or change your payment information, deposit funds, track usage, download statements or make payments.

    • I am having trouble signing up for an NC Quick Pass account. What should I do?

      If you're having trouble registering for an NC Quick Pass transponder account and your vehicle has traveled on a North Carolina toll facility before, you will need to log in through the "Pay My Bill" link using a past invoice number as well as your ZIP code or license plate number (without dashes).

      Once logged in, click "Get NC Quick Pass Transponder Account" on the left-hand navigation menu to convert to a transponder account. Please note: Your account balance must be paid in full prior to converting to a transponder account.

      If you are still unable to open an NC Quick Pass account, call 877-7MY-PASS (877-769-7277) for technical support, or visit your nearest NC Quick Pass Customer Service Center.

    • Does it cost anything to open an NC Quick Pass transponder account?

      Yes. The cost to open a personal or business account includes the initial pre-paid toll balance and, depending on the transponder you selected, might include the cost to purchase an NC Quick Pass transponder.

      Additionally, you might also have to pay a pre-paid toll balance:

      Account Type​Pre-Paid Toll Balance Requirement
      Personal Account​
      • $20 for the first two transponders
      • $10 for each additional transponder (up to five)
      Business Account​$20 for each transponder​
      HOV Account​Not required​
    • Which account type do I need?

      NC Quick Pass offers three types of accounts: personal, business and HOV.

      Personal Accounts

      Personal accounts can have up to five vehicles/transponders associated with them. Use the I-77 Express Lanes toll-free when the High Occupancy Vehicle (HOV) requirement has been met, defined as three or more people in the vehicle, and the user has set HOV status either with the NC Quick Pass E-ZPass Flex transponder or by using any NC Quick Pass transponder with the NC Quick Pass HOV App or website at least 15 minutes prior to travel. For travel in the I-77 Express Lanes without a set HOV status and on other North Carolina toll facilities, tolls will be deducted from your prepaid balance at the discounted NC Quick Pass toll rate.

      Business Accounts

      Business accounts can have an unlimited number of vehicles/transponders per account. Each vehicle, however, must be equipped with a transponder. Use the I-77 Express Lanes toll-free when the High Occupancy Vehicle (HOV) requirement has been met, defined as three or more people in the vehicle, and the user has set HOV status either with the NC Quick Pass E-ZPass Flex transponder or by using any NC Quick Pass transponder with the NC Quick Pass HOV App or website at least 15 minutes prior to travel. For travel in the I-77 Express Lanes without a set HOV status and on other North Carolina toll facilities, tolls will be deducted from your prepaid balance at the discounted NC Quick Pass toll rate.

      HOV Accounts

      The HOV account is for drivers who only plan to use the I-77 Express Lanes toll-free with three or more people in the vehicle. This account cannot be used to pay for tolls on the I-77 Express Lanes or on other North Carolina toll road facilities. HOV accounts are limited to one vehicle and one transponder per account. HOV account holders may travel toll-free in the I-77 Express Lanes when the HOV requirement has been met, defined as three or more people in the vehicle, and the user has set HOV status through the NC Quick Pass HOV App or website at least 15 minutes prior to travel. Travel in the I-77 Express Lanes without a set HOV status and on other North Carolina toll facilities will be invoiced through the Bill by Mail program at the Bill by Mail toll rate. ​​

    • Do I need to register all my vehicles?

      Yes, you must provide NC Quick Pass with information on all vehicles that you will use with your transponder account. Vehicles that are not registered to the account that travel on North Carolina toll roads are not eligible for NC Quick Pass toll discounts and will be charged the Bill by Mail toll rate.

    • What fees can I expect from my NC Quick Pass transponder account?

      The following table shows the fees that could be applied to your personal or business account. Fees are subject to change. HOV accounts are not subject to this fee schedule.

      FeeAmountDescription
      Inactive Account$1 per monthFee applies if vehicle has not used a toll for 24 months
      Quarterly Mailed Statement$5 per statement
      Returned Check$25 per checkFee applies if customer's check is returned due to insufficient funds.
      I-Toll$5 per month

      Fee is charged through license plate identification due to the toll system failing to read the vehicle's transponder.

      If the I-Toll plate toll transactions exceed 15 percent of the total monthly toll transactions, the account will be charged $5 per month.)

      Customers receiving these monthly charges should contact the NC Quick Pass Customer Service Center to verify the vehicle's transponder is installed and operating properly.

    • Are motorcycles eligible for a transponder account?

      Yes, motorcyclists are eligible and are considered Class 1 vehicles. You must register your motorcycle on your account with your other vehicles. Please note: All motorcycles, with or without a transponder, can travel toll-free in the I-77 Express Lanes.

    • How do I avoid unnecessary charges?

      To avoid unnecessary charges or receiving a bill in the mail:

      • Prevent billing errors by keeping your account information (contact information, license plate, vehicle and/or payment card information) up to date.
      • Update your NC Quick Pass account when you get a new license plate or turn in an old license plate. If the toll equipment cannot properly read your transponder, NC Quick Pass attempts to match the license plate on the vehicle to an account. If your new license plate is not linked to your account, you will receive a bill in the mail with the tolls charged at the higher Bill by Mail rates.
      • Monitor and maintain your account balance. The easiest way to maintain your balance is to sign up for automatic replenishment.
    • Will my transponder work outside of North Carolina?
      • The NC Quick Pass sticker pays tolls on all North Carolina toll facilities and on SunPass and Peach Pass facilities in Florida and Georgia.
      • The NC Quick Pass E-ZPass pays tolls on all North Carolina, Florida (SunPass), and Georgia (Peach Pass) toll facilities as well as E-ZPass toll facilities in other states.
      • The NC Quick Pass E-ZPass Flex pays tolls all North Carolina, Florida (SunPass), and Georgia (Peach Pass) toll facilities as well as E-ZPass toll facilities in other states. You can use this transponder to set HOV status and drive toll-free in the I-77 Express Lanes in North Carolina, as well as the I-64, I-66 and I-495/I-95 Express Lanes in Virginia when you meet the occupancy requirements posted on the road. ​
    • What if I don't use my NC Quick Pass account for more than two years?

      If there have been no toll transactions on your personal or business account for 24 consecutive months, your account will be considered inactive and you will be notified.

      If no toll transactions are posted within 30 days of the date of the notification, the account will be charged each month a $1 maintenance fee and your account will remain inactive until a new toll transaction is posted.

      Accounts will remain open if there is a positive balance.

      Inactive accounts with zero balances are automatically closed 30 days after the account holder is notified in writing, and any transponders associated with the account will be deactivated.

      Please note: HOV accounts are not subject to inactive account fees.

12/7/2018 4:42 PM

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