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NC Quick Pass HOV

​​​​​What is NC Quick Pass HOV?
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​​​​NC Quick Pass HOV is an app and website managed by the N.C. Turnpike Authority in which NC Quick Pass account holders can set High Occupancy Vehicle (HOV) status and travel in the I-77 Express Lanes for free when there are three or more occupants in the vehicle.

Users must:

  • Have an NC Quick Pass account in good standing
  • Have a transponder properly installed in the vehicle
  • Set HOV status a​t least 15 minutes before traveling in the express lanes

Have Questions?

Get answers below to some of the most common questions about NC Quick Pass HOV.

    • Can anybody use NC Quick Pass HOV?

      Yes, anyone with an NC Quick Pass transponder can use the NC Quick Pass HOV App or we​bsi​te​ to set HOV status and travel in I-77 Express Lanes for free, if the following requirements are met:

      • The user must have an NC Quick Pass account in good standing (i.e., no outstanding balance or invoices);
      • The vehicle must have an active, properly mounted NC Quick Pass transponder;
      • The vehicle must have three or more people;
      • The transponder and vehicle information must be registered with NC Quick Pass HOV;
      • The vehicle must be a Class 1 (2-axle) vehicle, please note: Class 2 (3 axles) and Class 3 (4 or more axles) vehicles are not be permitted in the express lanes; and
      • The user must set HOV status at least 15 minutes before traveling in the express lanes.

      Note:

      • The user may schedule HOV status up to seven days in advance.
      • The user must cancel HOV status at least 15 minutes before travel if the vehicle no longer meets the occupancy requirement and the user still plans to use express lanes.​
    • How does NC Quick Pass HOV work?
      1. Download the iOS or Android app or visit www.ncquickpassHOV.com.
      2. Register for an NC Quick Pass HOV account. Users will need their NC Quick Pass transponder number(s) and license plate number(s) for each vehicle.
      3. Once registered, users will see the “My Transponders” home page, which displays all registered transponders and their HOV status.
      4. To set HOV status and begin a trip:
        • Click “Start Now” under the selected transponder, then select the desired HOV duration period. Your HOV status will become active in 15 minutes.
        • The home page will then show the selected transponder as “HOV PENDING,” and a yellow 15-minute countdown will begin. After the 15-minute countdown has expired, your transponder status will update to show “HOV ON,” and the status indicator will turn green.
        • The time remaining on the HOV status will be displayed.
      5. To set a future HOV status and schedule a trip:
        • Click “Schedule” under the selected transponder, then click “Add New,” and choose the start and end dates and times. After selecting the time period, click “Submit” to schedule the trip.​
    • What if my account was charged for a toll transaction in error?

      If you believe that you were charged a toll in error, first check your HOV status history one of these two ways:

      • Select “Edit Transponders” from the menu on the HOV app or website.
      • Click the settings gear icon in the top corner of the desired transponder on the home page of the mobile app or website and then click “View History.”

      If the toll transaction appears during an HOV trip, you may submit a toll dispute form. Forms must be submitted to NC Quick Pass Customer Service within 30 days of the statement or invoice date, or you waive the right to dispute the toll transaction(s).

      Note: Past HOV trips up to 90 days prior can be viewed in the app. To view HOV trips older than 90 days, visit www.ncquickpassHOV.com.​

    • Why did I receive a bill in the mail for travel in the I-77 Express Lanes?

      You might have received a bill if your vehicle traveled in the I-77 Express Lanes without HOV status being set or if your transponder was not detected in the express lanes. (Transponders typically are not detected because they are mounted improperly.) 

      You might also have received a bill in the mail if your transponder was deactivated due to a zero or negative account balance. NC Quick Pass automatically suspends the account when the balance falls below zero.

      To reinstate your account, you must pay all outstanding toll charges, processing fees and civil penalties (if applicable) and replenish the required prepaid account balance.

      If you believe you have received a bill in error, you may submit a toll dispute form. Forms must be submitted to NC Quick Pass Customer Service within 30 days of the billing date, or you waive the right to dispute the toll(s) and must pay the bill by the due date.

      If the license plate or vehicle listed on the bill does not match your vehicle or license plate, please call NC Quick Pass at 877-7MY-PASS (877-769-7277).

7/22/2019 2:04 PM

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