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NC Quick Pass HOV Accounts

    • What is an NC Quick Pass HOV account?

      ​​An NC Quick Pass HOV account is a transponder account used for toll-free HOV3+ travel in the I-77 Express Lanes in North Carolina. The account, used in conjunction with the NC Quick Pass HOV mobile app/website, is one way to travel toll-free in the I-77 Express Lanes. (Other methods include the NC Quick Pass E-ZPass Flex transponder or any NC Quick Pass transponder used in conjunction with the NC Quick Pass HOV mobile app.)

      Drivers can sign up for a transponder from NC Quick Pass and set up an HOV account to travel toll-free in the I-77 Express Lanes, when the user has set HOV3+ status through the NC Quick Pass HOV mobile app and has met the occupancy requirement.

    • How does an HOV account work?

      Drivers must register their NC Quick Pass transponder through the NC Quick Pass HOV mobile app/website. Once registered, drivers must set HOV3+ status through the NC Quick Pass HOV moble app/website at least 15 minutes before travel in the I-77 Express Lanes.

      When a vehicle with an NC Quick Pass transponder set as HOV3+ status passes through a toll gantry in the I-77 Express Lanes in North Carolina, radio frequency readers automatically detect the HOV3+ status with the associated NC Quick Pass HOV account and travel is toll-free.​

      Users can receive free monthly email statements listing their transactions or view statements online. ​

    • Will my transponder work outside of North Carolina?

      ​No, your transponder is only valid for toll-free travel in the I-77 Express Lanes in North Carolina, when you have set HOV3+ status and meet the occupancy requirement. Note, travel on other N.C. toll facilities will be invoiced through the Bill by Mail program at the Bill by Mail toll rate.

    • What if I change vehicles or license plates?

      ​You must update your NC Quick Pass account with any changes to your vehicle, license plate and/or transponder information to avoid potentially being charged for tolls in the I-77 Express Lanes. You can change account information by logging into your account or by visiting an NC Quick Pass Customer Service Center.

      ​If you have changed vehicles, you will need to request a new transponder. Please note: you will also need to update your vehicle, license plate and/or transponder information within the NC Quick Pass HOV app/website.

    • I received a bill in the mail. What should I do?

      ​You received a bill because your vehicle traveled on a North Carolina toll facility. You could also receive a bill if your vehicle traveled in the I-77 Express Lanes without HOV3+ status being set or if your transponder was not detected in the express lanes and your license plate was not listed on your NC Quick Pass account. (Transponders typically are not detected because they are mounted improperly). You must pay the bill by the due date to avoid penalties and fees.

      Payments can be made online, through the NC Quick Pass automated phone system, over the phone or at an NC Quick Pass Customer Service Center or by mailing the detachable payment portion of the bill.

9/21/2018 3:59 PM

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