Page Content I have an NC Quick Pass personal/business account. Why did I receive a bill in the mail?You could receive a bill if your transponder is not detected on the toll road and your license plate is not listed on your NC Quick Pass account. (Transponders typically are not detected because they are mounted improperly.)You could also receive a bill if your transponder was deactivated due to a zero or negative balance. If your account balance has insufficient funds, NC Quick Pass automatically suspends your account, deactivates your transponder and notifies you by mail or email.Toll transactions are processed through the higher Bill by Mail toll rate until the account is reinstated.To reinstate your account, you must pay all outstanding toll charges, processing fees and civil penalties (if applicable). You must also replenish the required pre-paid account balance.Accounts with outstanding tolls or fees on the same license plate or another plate from the same address cannot be reinstated.I have an NC Quick Pass HOV account. Why did I receive a bill in the mail?You received a bill because your vehicle traveled on a North Carolina toll facility. You could also receive a bill if your vehicle traveled in the I-77 Express Lanes without HOV status being set or if your transponder was not detected in the express lanes. (Transponders typically are not detected because they are mounted improperly.) You must pay the bill by the due date to avoid penalties and fees. Payments can be made online, through the NC Quick Pass automated phone system, over the phone or at an NC Quick Pass Customer Service Center or by mailing the detachable payment portion of the bill.Someone else drove my car on the toll road and then I received a bill for those charges. Do I have to pay?Yes. As the registered owner of the vehicle, you are responsible for all toll transactions unless you establish that the vehicle was leased, stolen or sold at the time the toll was incurred. To dispute a toll charge, complete and submit a toll dispute form.I don't think I should have received a bill in the mail, or I believe the amount I've been charged is wrong. What should I do?If you believe you have received a bill in error, you may submit a toll dispute form. Forms must be submitted to an NC Quick Pass Customer Service Center within 30 days of the billing date, or you waive your right to dispute the toll(s) and must pay the bill by the due date.If the license plate or vehicle listed on the bill does not match your vehicle or license plate, please call NC Quick Pass at 877-7MY-PASS (877-769-7277). 7/23/2018 12:19 PM