Bill By Mail

- What is the Bill by Mail program?
  The Bill by Mail program is an alternative payment option for customers who choose not to sign up for an NC Quick Pass pre-paid transponder account.
  No account or transponder is required. Instead, customers receive an invoice mailed to the address to which the vehicle is registered.
  If the bill is not paid within 30 days from the date of the bill, the vehicle's registered owner could incur fees, civil penalties, DMV registration holds and/or be turned over to a collection agency.
- What if I don't want to sign up for an NC Quick Pass transponder account?
  You can travel on North Carolina toll roads without a transponder account but you will pay a higher toll rate and be billed for your tolls through the Bill by Mail program. Also, without an NC Quick Pass transponder account you will not be able to set HOV status and use the I-77 Express Lanes toll-free when there are three or more people in the vehicle.
  When you travel through a toll zone on a North Carolina toll road without a transponder, an overhead camera captures an image of your vehicle's license plate. The vehicle is identified through the N.C. Division of Motor Vehicles and the toll bill is mailed to the address to which the vehicle is registered.
  Once you receive a bill in the mail, you can pay it online, by mail or by calling an NC Quick Pass Customer Service Center.
- I received a bill in the mail. What should I do?
  You received a bill because your vehicle traveled on a North Carolina toll facility. You must pay the bill by the due date to avoid penalties and fees.
  You may have also received a bill if you have an HOV account and your vehicle traveled in the I-77 Express Lanes without HOV status being set.
  Payments can be made online, through the NC Quick Pass automated phone system, over the phone or at an NC Quick Pass Customer Service Center or by mailing the detachable payment portion of the bill.
- How do I locate previous invoices?
  Log in with an invoice number and your ZIP code or license plate information. Then, choose “Invoice History” from the “Invoice Menu” on the left side of the page.
  Note: Invoices up to two years prior can be viewed online. For invoices older than two years, please contact NC Quick Pass customer service.
- What if I received a bill in error?
  If you believe you have received a bill in error, you can submit a toll dispute or affidavit form to an NC Quick Pass Customer Service Center within 30 days from the date of the bill. Otherwise, you waive the right to dispute the toll(s) and the bill must be paid by the due date on the bill.

What if I don't pay my NC Quick Pass toll charges?

If you do not pay your initial bill in full by its due date, the unpaid toll transactions on the initial invoice will escalate on the subsequent invoice and will be subject to processing fees and civil penalties through the issuance of the subsequent succeeding invoices.

Invoice Escalation Process

Invoice	Customer Payment
First Invoice	Only tolls incurred
Second Invoice	Previous invoice balance Processing fee Any new tolls incurred
Subsequent Invoices	Previous invoice balance Processing fee Civil penalty Any new tolls incurred

Fees & Penalties

Fee	Amount	Description
Invoice Processing Fee	$6*	Charged for invoices unpaid after 30 days from invoice date
Civil Penalty	$25	Charged for invoices unpaid after 60 days from invoice date

* Subject to change based upon cost to collect

Failure to pay tolls, processing fees and any civil penalties is grounds for the N.C. Division of Motor Vehicles to withhold a vehicle owner's ability to renew the vehicle's registration. The potential for a registration hold is noted on all future invoices sent to the customer for unpaid tolls, fees and penalties. The registration hold will not be released until the balance is paid in full.

Out-of-state customers with unpaid tolls, fees and penalties are not subject to NCDMV registration hold. The unpaid balance, however, is sent to a collection agency.

- My vehicle registration renewal has been suspended due to unpaid tolls. What should I do?
  You must pay all outstanding bills over the phone to a customer service representative or in person at an NC Quick Pass Customer Service Center. Once the balance has been paid in full, your vehicle registration will be released for renewal.
- I received a notice from a collection agency regarding unpaid tolls. What should I do?
  Once an unpaid invoice has been turned over to a collection agency for payment, you must work directly with the agency to provide payment or discuss any questions about the notice.
- How do I avoid unnecessary charges?
  Pay the balance on the bill in full by the due date listed on the invoice.
  Be sure to keep your vehicle registration updated with your current address. By North Carolina law, bills must be mailed to the vehicle owner at the address listed in the state's vehicle registration records, even if registration renewal notices go to a different address.
  
  If your address information on file with the N.C. Division of Motor Vehicles is not current, you might not receive bills on time, which could result in late payment fees or other civil penalties.
- How do I convert from the Bill by Mail program to a personal or business NC Quick Pass transponder account?
  To convert from Bill by Mail to an NC Quick Pass transponder account, follow these steps:
  Click the "Pay My Bill" tab to log in with your invoice number.
  Enter your invoice number and either your ZIP code or license plate number (without dashes).
  
  Note: if you do not have a previous invoice number, you will need to contact NC Quick Pass and provide your full name, license plate number and address. You will be provided with an invoice number to log in and convert your account to an NC Quick Pass transponder account.
  Pay the current balance in full.
  After you pay in full, click the link in the box on the top of the payment confirmation page that says, "Click here" to convert your account.
  Follow the instructions to convert to an NC Quick Pass transponder account.
  When the account is converted, your PIN will automatically default to 1111. You must call 877-7MY-PASS (877-769-7277) to change the PIN.
  Your transponder will be mailed within five to seven business days. You will begin receiving the discounted rate on North Carolina toll roads immediately as long as your license plate number is correctly listed on the account. However, you will not be able to set HOV status to use the I-77 Express Lanes toll-free until you receive your transponder.
  Please note: If your vehicle has traveled on a North Carolina toll road before and there is not an outstanding balance, you will still need to log in using a previous invoice number and either your license plate number or ZIP code.

4/23/2018 12:35 PM