Bill By Email

- What is the Bill by Email option?
  Customers participating in the Bill by Mail program can sign up to receive their invoices by email, instead of through the U.S. Postal Service.
  Invoices delivered through the Bill by Email option follow the same guidelines and policies as invoices delivered by U.S. mail.
  If the bill is not paid within 30 days from the date of the bill, the vehicle's registered owner could incur fees, civil penalties, DMV registration holds and/or be turned over to a collection agency. (View the NC Quick Pass Bill by Email terms and conditions.)
- How do I sign up to receive invoices by email?
  First, you’ll need the invoice number from the bill you received in the mail and either your ZIP code or license plate number.
  Log in as if you were going to pay your bill and opt-in under the Bill by Email section on the page.
  You will receive a confirmation at the email address on file.
  For help, call the NC Quick Pass Customer Service Center at 1-877-769-7277.
- How do I access my invoice?
  Once your NC Quick Pass invoice is available, you will receive to the email address on file a notification with a link, accessible for 30 days, to your invoice.
  After 30 days, you can find your invoice by logging in to your account and choosing “Invoice History” from the Invoice menu.
  If you have any problems retrieving your invoice, please call the NC Quick Pass Customer Service Center at 1-877-769-7277.
- What happens if my invoice can't be delivered to the email address I provided?
  If NC Quick Pass can’t deliver your invoice to the email address you provided, you will begin receiving your invoices again through U.S. mail. If you would like to receive your invoices by email, you must opt in again to the Bill by Email option with a valid email address and agree to the Bill by Email terms and conditions.
- How do I update my email address?
  You can update your email address by logging in to the NC Quick Pass website with your invoice number and either your ZIP code or license plate number. Once logged in, you can manage your email preferences under the Bill by Email section of the page.
- How do I opt-out of Bill by Email?
  Log in to the NC Quick Pass website with your invoice number and either your ZIP code or license plate number. Once logged in, you can opt out of email notifications under the Bill by Email section of the page.

11/23/2021 11:07 AM